Refund policy

Thank you for shopping with us! 💖 We take great pride in the quality of our products and your satisfaction is very important to us.

Refund Policy:

• We do not offer refunds unless the error is on our part (such as receiving the wrong item, a defective product, or an order issue caused by us).
• If you believe there has been a mistake with your order, please contact our customer service team within 7 days of receiving your package. We will be happy to assist you in resolving the issue.

Exchange Policy:

• If an exchange is approved, please note that shipping costs for returning and resending items will apply.
• Items must be unused, unopened, and in their original packaging to qualify for an exchange.

Important Notes:

• We are not responsible for customer errors (such as ordering the wrong product or quantity).
• Exchanges are only processed after the returned product has been received and inspected.
• All exchanges must be authorized before sending any items back.

Contact Us: For any questions or assistance, please reach out to us at 📩 Sales@theauraorganics.com. We're here to help!